Paramount Acceptance
  • Holladay, UT, USA
  • 17-20; Based on Experience
  • Hourly
  • Full Time

Health Insurance, 401K, PTO; Corporate Wellness Program

Paramount Acceptance has been in the fitness industry for over 40 years, providing extraordinary service to all our clients. Our comprehensive gym management software continues to be a core offering of the company with new features continually being developed. Paramount Acceptance invests heavily in research and development as well as in the quality of people who develop its products and services.

Our Team:

We are looking to hire a talented Technical Support Specialist. You'll be working on a team with other like-minded Technicians who are responsible for providing technical support by phone, email, and remote desktop connection to our clients to help resolve software and hardware issues.  You will also be working as part of our internal Help Desk, providing technical support throughout our office. This includes setting up new employees, installing or updating software, virus/malware prevention and removal, repairing/replacing hardware, as well as assisting with special projects or other duties as assigned.

Key Responsibilities:

  • Troubleshoot and provide technical problem resolution for software and hardware used by our clients via phone, email, and remote desktop connection
  • Participate in the on-call rotation shared between the other technicians, providing the same level of support to our client's after hours
  • Provide internal helpdesk support throughout all departments which may include installing/uninstalling software, replacing hardware, virus/malware prevention and removal, general VoIP and network maintenance
  • User account administration, including setting up Active Directory accounts, user mailboxes, distribution groups, and resetting passwords
  • Review open issues on a daily basis via helpdesk ticketing system, updating team members, management, and clients on the status of their cases, ensuring timely entry, updating, and closure of all tickets
  • Establish effective lines of communication with other Paramount teams and management to ensure client cases that require immediate attention are resolved
  • Maintain a calm and professional demeanor at all times, even with the occasional challenging client
  • Create and maintain process and troubleshooting documentation

Job Requirements:

  • Full-time availability
  • High School Diploma or equivalent required
  • Prior tech support and help desk experience preferred
  • Ability to participate in after hours on-call rotation with other technicians
  • Strong knowledge of Windows operating systems
  • Understanding of Active Directory to unlock and reset passwords
  • Proficient working with Microsoft Office Suite
  • Familiarity with computer hardware
  • Basic knowledge of networking concepts
  • Experience analyzing and accurately solving technical issues
  • Excellent written and verbal communication and interpersonal skills
  • Ability to work well in a team environment, as well as independently
  • Detail-oriented, punctual, and organized
  • Some heavy lifting may occasionally be required
  • Experience with point-of-sale hardware a plus, but not required


  • $17-$20 per hour based on experience
  • Full medical/dental/vision package available
  • Generous 401(k) plan
  • PTO and paid holidays
  • Paid time and a half for recorded on-call hours
  • On-call bonus per rotation
  • Casual dress code (think shorts and t-shirts)
  • Corporate wellness program (get paid to work out!)
  • Company-sponsored membership to all VASA Fitness locations
  • On-site fitness center
  • Monthly gift card
Paramount Acceptance
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